At Ssensexx Store, we’re committed to making your premium fashion experience seamless from browsing to delivery. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns and more. Can’t find what you need? Contact our team at [email protected].

About Ssensexx Store

What is Ssensexx Store’s style philosophy?
We specialize in premium contemporary fashion that blends timeless tailoring with modern versatility. Our curated collections focus on elevated essentials, from structured suiting to effortless knitwear, designed for the style-conscious yet practical shopper.
Where is Ssensexx Store based?
Our operations hub is located at 320 South Link Lane, Fort Collins, US 80524. We ship globally (excluding some Asian and remote regions) via our network of premium logistics partners.

Products & Sizing

What product categories do you offer?
Our collections span:
• Tailored pieces (Suits, Dresses, Skirts)
• Contemporary separates (Tops, Jeans & Trousers, Shorts)
• Elevated basics (Knitwear & Sweats, Underwear & Nightwear)
• Seasonal statements (Outerwear, All In Ones)
How do I determine my size?
Each product page includes detailed measurement charts in both inches and centimeters. For tailored items, we recommend comparing your body measurements against our garment specs. When in doubt between sizes, our customer service team can advise based on the specific item’s cut.
Are your products true to size?
Most items follow standard sizing, with notes when pieces run large/small. Contemporary cuts may have slimmer proportions while our knitwear often has intentional ease. Always check the “Fit Notes” section on product pages.

Ordering & Payment

What payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed with 256-bit SSL encryption.
Is my payment information secure?
Absolutely. We use PCI-compliant payment processing and never store full credit card details on our servers. You may also opt for PayPal’s secure checkout for added protection.
Can I modify or cancel my order after placing it?
Orders enter processing within 1-2 hours to ensure fast delivery. Contact us immediately at [email protected] if you need changes – we’ll attempt to accommodate requests before shipment.

Shipping & Delivery

What are my shipping options?
Express Shipping ($12.95): DHL/FedEx delivery in 10-15 days after 1-2 day processing. Ideal for urgent needs.

Free Standard Shipping: EMS delivery in 15-25 days (orders $50+). Perfect for planned wardrobe updates.
Do you ship to my country?
We ship globally except certain Asian countries and remote regions. During checkout, enter your address to confirm availability. Some destinations may have longer transit times.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the link to monitor real-time progress from our warehouse to your doorstep.
What if my package is delayed?
While rare, delays can occur due to customs or peak seasons. If your package exceeds the estimated window, contact us with your order number for investigation. We include pre-completed customs documentation to minimize holdups.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date. Items must be unworn, with tags attached and original packaging. Initiate returns by emailing [email protected] with your order number.
Are return shipping costs covered?
Customers are responsible for return shipping unless the item is faulty. We recommend using a tracked service as we cannot credit for lost returns.
How long do refunds take?
Processed within 3-5 business days after we receive your return. The refund method depends on your original payment: credit cards (5-10 business days), PayPal (instant).
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, simply place a new order for the correct size after initiating your return.

Account & Technical

How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with a secure link to create a new password.
Why can’t I access my account?
Multiple failed login attempts may temporarily lock your account. Contact us to restore access. Ensure you’re using the correct email associated with your account.
How do I update my account details?
Log in and navigate to “Account Settings.” Here you can edit shipping addresses, email preferences, and payment methods.

Still have questions? Our customer service team is available via email to ensure your Ssensexx experience matches the quality of our collections. We typically respond within 24 hours.