At Ssensexx Store, we take pride in offering premium fashion with equally premium service. Should any item not meet your expectations, our streamlined returns process ensures your satisfaction remains our top priority.

Eligibility & Timeframe

We accept returns and exchanges within 15 days of delivery. To qualify:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be intact
  • A valid proof of purchase is required

Please note: For hygiene reasons, Underwear & Nightwear and Swimwear (when available) are final sale and cannot be returned or exchanged unless faulty.

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Ssensexx Store Team, I would like to request a return/exchange for the following item(s): Order Number: [Insert] Item Name: [Insert] Reason for Return: [Select: Wrong Size/Color, Item Defective, Not as Described, Changed Mind] Preferred Resolution: [Exchange for (specify size/color) / Refund] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Email] [Your Shipping Address]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • A prepaid return shipping label (for defective/wrong items)
  • Instructions for self-arranged returns (for change of mind)
  • Exchange confirmation if applicable

Step 3: Ship Your Return

Pack items securely in original packaging, include the completed return form, and affix the provided label. For self-arranged returns:

  • Use a trackable shipping method
  • Ship to: Ssensexx Returns, 320 South Link Lane, Fort Collins, US 80524

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 2-3 business days

Note: Original shipping fees are non-refundable except for defective/wrong items.

Exchange Process

For size/color exchanges:

  1. Indicate your preferred replacement in your return request
  2. We’ll ship the new item once we process your return
  3. Standard shipping fees apply for the new shipment

If your preferred item is unavailable, we’ll issue a refund instead.

International Returns

For customers outside the US:

  • You’re responsible for return shipping costs unless the return is due to our error
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, please contact us at [email protected]. Our customer service team is available to assist you with any concerns regarding your return or exchange.

We appreciate your trust in Ssensexx Store and strive to make every aspect of your experience with us as refined as our collections.