Shipping Policy

At Ssensexx Store, we are committed to delivering premium fashion with exceptional service. Our streamlined shipping and returns processes are designed to provide you with a seamless shopping experience that matches the quality of our collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after dispatch

International Shipping

For international orders, please be aware that:

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may be extended due to customs processing
• Some country-specific restrictions may apply

Returns & Exchanges

Return Policy Overview

We accept returns and exchanges within 15 days of delivery. To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Original packaging must be intact
• A valid proof of purchase is required

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Ssensexx Store Team,

I would like to request a return/exchange for the following item(s):

Order Number: [Insert]
Item Name: [Insert]
Reason for Return: [Select: Wrong Size/Color, Item Defective, Not as Described, Changed Mind]
Preferred Resolution: [Exchange for (specify size/color) / Refund]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Shipping Address]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

• A prepaid return shipping label (for defective/wrong items)
• Instructions for self-arranged returns (for change of mind)
• Exchange confirmation if applicable

Step 3: Ship Your Return

Pack items securely in original packaging, include the completed return form, and affix the provided label.

For self-arranged returns:

• Use a trackable shipping method
• Ship to: Ssensexx Returns, 320 South Link Lane, Fort Collins, US 80524

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Timeline:
  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 2-3 business days

Note: Original shipping fees are non-refundable except for defective/wrong items.

Exchange Process

For size/color exchanges:

• Indicate your preferred replacement in your return request
• We’ll ship the new item once we process your return
• Standard shipping fees apply for the new shipment
• If your preferred item is unavailable, we’ll issue a refund instead

International Returns

For customers outside the US:

• You’re responsible for return shipping costs unless the return is due to our error
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

For any questions about our shipping or returns policy, please contact us at [email protected]. Our customer service team is available to assist you with any concerns regarding your order, return, or exchange.

We appreciate your trust in Ssensexx Store and strive to make every aspect of your experience with us as refined as our collections.